The Chicago Southland Chamber of Commerce is honored to team up with Governors State University School of Extended Learning for three business workshops this Spring.
Exporting 101: Grow Your Business Globally
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Location:
Robinson Engineering 10045 W. Lincoln Highway Frankfort, Illinois 60423-1272 Date: Saturday, April 29, 2017 Time: 9 a.m. – 4 p.m. 
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By population, the United States is less than 5% of the world. Do you want to grow your business by selling to global clients? This intensive workshop helps businesses assess their readiness to export and takes participants through a step-by-step process of developing an exporting capability.
Upon successful completion of this workshop, participants should be able to:
Instructor: Olumide Ijose, PhD (Bio) **Chicago Southland Chamber of Commerce Member Fee: $65 ** Register here http://www.govst.edu/oce/registration/ Course Number: CE-BUS15-02 |
Exceptional Customer Service Starts with You Certificate
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Location:
Robinson Engineering 10045 W. Lincoln Highway Frankfort, Illinois 60423-1272 Date: Mondays, May 1, 8, 15, 22, 2017 Time: 6 p.m. – 9 p.m. 
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Whether you are an entrepreneur or work for a small or large organization, excellent customer service is an essential factor in your organization’s success. When employees are committed to providing exceptional customer service individually and as a team, your organization will retain loyal customers, increase its customer base, and drive revenue growth. During four 3-hour sessions, you will participate in engaging and hands-on activities that will prepare you to return to the workplace and apply your new skills and knowledge.
Module 1: Defining and Living Your Customer Service Culture Module 2: Providing Service to Internal and External Customers Module 3: Communicating Clear, Accurate, and Positive Messages to Your Customers Module 4: Setting the Tone for Exceptional Customer Service Across the Organization A Customer Service Certificate of Completion will be awarded after the successful completion of all modules. Instructor: Judy Ferraro (Bio) **Chicago Southland Chamber Member Fee: $179** Register here http://www.govst.edu/oce/registration/ Course Number: CE-BUS17-02 |
Strategic Planning: Gaining a Competitive Advantage
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Location:
Robinson Engineering 10045 W. Lincoln Highway Frankfort, Illinois 60423-1272 Date: Saturday, May 6, 2017 Time: 9 a.m. – 4 p.m. 
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Deriving a sustainable competitive advantage is at the core of a business’s profitability and sustainability. Strategic planning focuses management attention on formulating and implementing a plan aimed at gaining a sustainable competitive advantage. In this intensive workshop, you will be guided through the key components of developing a solid strategic plan.
Upon successful completion of this workshop, participants should be able to:
Instructor: Olumide Ijose, PhD (Bio) **Chicago Southland Chamber Member Fee: $65** Register here http://www.govst.edu/oce/registration/ Course Number: CE-BUS16-02 |
